Instructions for sending your product in for evaluation:
Step #1- Prepare your knife for shipment. For the safety of our technicians, please clean away any dirt or debris such as blood or animal matter from your knife.
Step #2- Package your knife securely in a box or padded envelope. Be sure the knife cannot move or shift while inside the package. Please make sure there are no loose blades that will fall out and harm a technician. Shipping your knife in a regular paper envelope is NOT recommended, as the knife could easily fall out and get lost. Buck Knives is not responsible for lost or stolen knives. Please do not use popcorn foam when shipping.
Step #3- Please click here to fill out a repair form to print and include with your knife. Please be sure to fill out every section.
Step #4- Send your warranty package to:
BKI
Attention: Warranty
660 S. Lochsa Street
Post Falls, ID 83854
We want you to be happy with your Buck Knife. If you purchased from our website or Buck Factory, and for any reason you are not satisfied, send your Buck back to us. This excludes Custom Knife Shop orders. No returns are accepted for Custom Knife Shop orders, unless your custom knife is defective.
All returns must be in their original Buck Knives box. Please include the packing slip as a reference to your order. If you are interested in exchanging your product, include a note describing the model you would like instead.
Returns are processed on Friday.
If you have any questions, please give us a call, 800-326-2825, ext. 3, Monday - Friday 7:30 a.m. - 4:00 p.m PST. Visit our shipping policy page for a complete list of closed holidays.
Please send your return to:
BKI
Attention: Consumer Returns
660 S. Lochsa Street
Post Falls, ID 83854