Returns, Repairs, & Exchanges

RETURNS

We want you to be happy with your Buck Knife. If you purchased from our website or Buck Factory, and for any reason you are not satisfied, send your Buck back to us. This excludes Custom Knife Shop orders. No returns are accepted for Custom Knife Shop Orders.  

All returns must be in their original packaging and include the packing slip as a reference to your order.

If you have any questions, please give us a call, 800-326-2825, ext. 3, Monday - Thursday 7:15 a.m. - 4:00 p.m, Friday 7:15 a.m -12:00 p.m PST.

Please send your return to:

BKI
660 S. Lochsa Street 
Post Falls, ID 83854

 

Repairs

Instructions for sending your product in for evaluation:
Step #1- Prepare your knife for shipment. For the safety of our technicians, please clean away any dirt or debris such as blood or animal matter from your knife.


Step #2- Package your knife securely in a box or padded envelope. Be sure the knife cannot move or shift while inside the package. Please make sure there are no loose blades that will fall out and harm a technician. Shipping your knife in a regular paper envelope is NOT recommended, as the knife could easily fall out and get lost. Buck Knives is not responsible for lost or stolen knives. Please do not use popcorn foam when shipping.


Steps #3- Please click here to fill out a repair form and print and include with your knife. Please be sure to fill out every section.


Step #4- Send your package to:


Buck Knives Inc.
Attention: Warranty Repairs Department
660 S. Lochsa Street
Post Falls, ID 83854
 

EXCHANGES

If you purchased from our website or Buck Factory and would like to exchange your purchase, simply send it back to us.

Please include your original receipt and a short description of the product you would like instead.

If you have any questions regarding your exchange, give us a call, 800-326-2825, ext. 3, Monday - Friday 7:15 a.m. - 4:00 p.m. PST.

Please send the item you wish to exchange to:

BKI
660 S. Lochsa Street
Post Falls, ID 83854