WARRANTY, RETURNS AND EXCHANGES

A MESSAGE FROM THE BUCK FAMILY

If this is your first Buck knife, “welcome aboard.” You are now part of a very large family. We think of each one of our users as a member of the Buck Knives family. Now that you are family, you might want to know a little more about us. The fantastic growth of Buck Knives, Inc. was no accident. From the beginning, we determined to make God the Senior Partner. In a crisis, the problem was turned over to Him, and He hasn’t failed to help us with the answer. Each knife must reflect the integrity of management. If sometimes we fail on our end, because we are human, we find it imperative to do our utmost to make it right. If any of you are troubled or perplexed and looking for answers, may we invite you to look to Him, for God loves you.

 

Chuck Buck, Chairman/Owner of Buck Knives

“For God loved the world so much that He gave His only son; so that anyone who believes in Him shall not perish but have eternal life.” – John 3:16

THE BUCK FOREVER WARRANTY

The Buck Knives Forever Warranty is pretty much what it says. A Buck Knife is built to last. But if for some reason, your Buck is defective due to materials or workmanship, you can return it to us for repair. No matter where you bought it.

We will repair your knife, including parts, labor and or replacement with a new knife at our discretion. Keep in mind, repair is not always possible or practical. We will replace your knife with the same or one that is comparable if your knife is no longer available. Please note if your knife has sentimental value when you send the knife to us.

REPAIRS NOT COVERED UNDER WARRANTY

If your knife needs to be repaired, please send it to us for evaluation. Don’t try to repair it yourself. Self–repair will void your warranty, not to mention that it could cause self–injury.

Reasons why we may charge you a small fee for a repair:

  • Damage caused by misuse or abuse.
  • Failure to care, clean and maintain your knife.
  • Damage due to self–repair.
  • Knife loss due to shipping to and from the Buck Knives factory
  • Damage due to dismantling or tampering with your Buck knife
  • Sharpening your Buck knife on a grinder.

HOW TO SEND YOUR KNIFE IN FOR REPAIR:

  • Tell us who you are and what is wrong with your knife.

    Let us know what you think is wrong with your knife. Include your name, address, phone number and email address.
  • Wrap your knife securely.

    Before you ship your knife, please make sure you have cleaned it thoroughly, removing all traces of game remnance. Please put each cleaned knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return.
  • Packing up your knife.

    We prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package.
  • Shipping methods.

    We recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the Buck factory, is not covered under warranty.
  • Please expect 4-6 weeks for replacement or repairs April – August and 6-8 weeks September – March.

     

Send your packaged knife to:

Buck Knives
Attn: Warranty Dept.
660 S. Lochsa St.
Post Falls, ID 83854
800 326-2825 - Option 2

RETURNS

We want you to be happy with your Buck Knife. If you purchased from our website or Buck Factory Store, and for any reason you are not satisfied, send your Buck back to us. This excludes Custom Knife Shop knives ordered through our website.  No returns are accepted for Custom Knife Shop Orders.  

Please include the original receipt if you still have it and a short description of your reason for returning the knife.

If you paid by credit card, please include that number as we do not keep credit card information on file. We’ll also need your name, address and daytime phone number. We will refund your payment within one week of receiving your shipment.

If you haven’t received a refund after one week, please give us a call, 800–326–2825, ext. 3, Monday – Friday 7:00 a.m. – 4:30 p.m. PST.

Please send your return to:

BK Inc
Attn: Consumer Sales Returns
660 S. Lochsa Street
Post Falls, ID 83854

EXCHANGES

If you purchased from our website or Buck Factory Store and would like to exchange your purchase, simply send it back to us.

Please include your original receipt, if you have one, and a short description of the product you would like instead.

If you paid by credit card, please include that number as we do not keep credit card information on file. We’ll also need your name, address and daytime phone number so we can get in touch with you if there is a difference in funds. Your exchange will be processed within one week of delivery to Buck Knives. Please allow seven to ten business days for the return shipment to reach you.

If you have any questions regarding your exchange, give us a call, 800–326–2825, ext. 3, Monday – Friday 7:00 a.m. – 4:30 p.m. PST.

Please send the item you wish to exchange to:

BK Inc.
Attn: Consumer Sales
660 S. Lochsa Street
Post Falls, ID 83854

Registration Info:

Every Buck Knife is warranted for life.

Please sign up to be added to our warranty registration list, and to become part of the Buck family.

 

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